Airline apologizes after crew is filmed beating passenger on a tarmac

A man who was beaten and dragged on a tarmac in Delhi, India, 3 weeks ago has received an apology from IndiGo Airways.

The passenger in question, Rajiv Katiyal, was seen in a viral video taken on October 15 being manhandled, beaten, and dragged along the tarmac at Indira Gandhi International Airport by ground staff.

According to India’s Conde Nast Traveller, which procured a transcript of a letter from November 8 that details the altercation, Katiyal got into an argument with the staff after being told to stay clear of a truck next to the aircraft. Due to the noise on the tarmac, it seems Katiyal misunderstood the staff, thought they were being rude, and used some profanities in response.

When ground personnel refused to let Katiyal board the shuttle bus to the terminal, a physical fight broke out.

The altercation was recorded by shipment faculty employee Montu Kalra, according to Traveller. Contrary to some reports that Kalra was a “whistleblower, ” IndiGo Airways told the magazine that Kalra was an instigator of the fight, telling his junior staff to prevent Katiyal from boarding the bus.

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