Having issues with Comcast this morning? You’re very much not alone.
Right around 10 am Pacific, we started insuring reports from both coasts that the internet had suddenly slackened to a halting. Certain sites would load just fine, but the vast majority( from Reddit to Facebook to TechCrunch) simply timed out. A bit more digging suggested that many people reporting issues were on Comcast’s Xfinity service.
Down Detector’s user-generated outage map indicates reports lighting up across the country
The same site shows a massive spike in reports just after 10 am Pacific.
Down Detector is also indicating a similar spike in reports for Level 3, one of the Tier 1 or “backhaul” providers. If they’re having issues, it’ll rippling out to many other ISPs, including Comcast.
Comcast has acknowledged the questions on their customer service account, saying “some” clients are having issues — but didn’t devote any insight as to what’s going on or any ETAs on when it’ll be fixed.
In other words: don’t bother resetting your router just yet. It doesn’t seem to be one of those problems.
Comcast says this is a matter with an “external network, ” and that they’re still investigating.
Update# 2 :
As of 12:40 pm Pacific, Comcast says the questions should now be fixed.
Level3 also sent me the following statement pinning the outage on a “configuration error” 😛 TAGEND
On Monday, Nov. 6, our network experienced a service interruption affecting some clients with IP-based services. The disruption was caused by a configuration mistake. We know how important these services are to our clients. Our technicians were able to restore service within approximately 90 minutes.
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