American Airlines employees to receive racial bias training after NAACP outcry

American Airlines has vowed to take steps to combat racism, including teaching implicit bias trained to its employees, following a meeting with the NAACP.

“While we are proud of our longstanding commitment to equality and diversity — from the team members we hire to the communities we serve — discrimination and implicit bias sometimes create outcomes that are less than ideal for many of our team members and clients, ” American Airlines CEO Doug Parker said in a statement on Thursday.

Parker outlined a four-part approach: implementing company-wide implicit bias educate, conducting diversity and inclusion analysis, improving internal oversight, and revamping their discrimination asserts process.

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