US firm admits it introduced feature, that affects the iPhone 6, 6S, 7 and SE, without users consent to cope with ageing batteries
Apple has apologised to clients for purposely slackening the performance of older iPhone models without users’ consent.
The US tech company also announced a $50( PS37) reduction in the cost of iPhone battery replacings, down from $79 to $29, and an iOS( operating system) software update providing updates on iPhone battery health in early 2018.
The apology comes after Apple admitted to slowing down the iPhone 6, 6S, 7 and SE- when their batteries are either old, cold or have a low charge- to avoid abrupt shutdowns.
Apple said the problem was that ageing lithium batteries delivered power unequally, which could cause iPhones to shut down unexpectedly- endangering the delicate circuits inside.
At least eight separate class-action lawsuits have been filed in the US in relation to the admission. Plaintiffs in California, Illinois and New York all argue that Apple did not have consent to slow their devices.
A statement on Apple’s website said:” We’ve been hearing feedback from our clients about the route we handle performance for iPhones with older batteries and how we have communicated that process. We know that some of “youre feeling” Apple has let you down.
” We apologize. There’s been a lot of misunderstanding about this issue, so we would like to clarify and let you know about some changes we’re making.
” First and foremost, we have never- and would never- do anything to intentionally shorten the life of any Apple product, or degrade the user experience to drive client upgrades.
” Our aim has always been to create products that our customers love, and inducing iPhones last as long as possible is an important part of that .”
The post goes on to detail the ageing process of batteries and ways to prevent unexpected iPhone shutdowns, before announcing a $50 price cut and the battery health software update.
Speed problems with older iPhones were recently highlighted by Reddit users, who found that when they replaced the batteries in their devices, they returned to normal performance.
The company said it intentionally slackened the performance of the older iPhones because, when their batteries wear to a certain level, they can no longer sustain the required current demanded by the phones’ processors.
When the processor demands more current than the battery can supply, the phone abruptly shuts down to protect its internal components, as was the case with the iPhone 6S- for which Apple was forced to replace batteries.
Make sure to visit: CapGeneration.com