Aircall raises another $29 million

French startup Aircall has raised a fund round of $29 million for its cloud based call center solution. Draper Esprit led the round with NextWorld Capital, Balderton Capital and Newfund also participating.

The company has raised $40.5 million in total. Aircall participated in the Startup Battlefield at TechCrunch Disrupt SF a few years ago. The company first started at eFounders.

Aircall is following the software-as-a-service playbook. First, you take a boring industry like phone systems for big subsistence and sales teams. Second, you bet everything on software. And third, you maintain adding new the characteristics and integrations, and chasing new customers.

The company currently has two offices in New York and Paris and handles millions of calls every day. With today’s funding round, the company plans to hire more people in both offices.

When you sign up to Aircall, you get virtual phone numbers in one or multiple countries. You can then configure a greeting message, add business hours and handle your call queue.

But the magical occurs when you have multiple people handling marketings or subsistence calls. When someone calls, it can ring multiple people at once or someone specific first, then a second person if the first person isn’t available, etc. You get an overview of all your bellows so you can assign them, tag them and more.

Aircall doesn’t work in a vacuum. So you can incorporate Aircall with CRMs and other solutions like Salesforce, Zendesk and Zoho. The startup also launched a deep integrating with Intercom that lets you switch from a text conversation to a phone call from the popup window.

It’s hard to list all the features right here. But opportunities are that if you’re operating a call centre, you’ll have everything you need for your team. Aircall currently costs $ 30 to $50 per user and per month to access all of this.

Make sure to visit: CapGeneration.com

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s